Assessor Resource

FNSSUP516
Manage compliance with operational guidelines in superannuation organisations

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to identify the organisation’s operational guidelines and practices, supervise their implementation, distribute information on operational guidelines to staff as required, and monitor operational procedures and guidelines in an area or department within the organisation.

The unit applies to those who use specialised knowledge in the superannuation sector, provide leadership to others, and have responsibility for the supervision of work.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

manage compliance with operational guidelines in a superannuation organisation on at least three occasions.

In the course of the above, the candidate must:

identify and address factors that have the potential to inhibit performance of staff, systems and/or resources

monitor operational procedures and guidelines against organisational objectives, and relevant legislation and codes of practice

brief staff about operational guidelines and counsel when breaches are identified

implement and monitor performance measurement systems

evaluate staff compliance with fund requirements and operational guidelines and make recommendations as required.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

industry Acts, regulations and codes of practice relating to supervising, implementing and monitoring operational guidelines, including:

obligations of the organisation under data protection and privacy laws

legislative and regulatory requirements required to be followed when providing factual information or general advice in superannuation

organisational operational guidelines relating to managing superannuation, including service standards and performance measures of key positions, personnel, job descriptions and authorities

organisational systems and resource requirements relating to monitoring operational guidelines

organisational requirements relating to:

administrative processes and systems

marketing and advertising processes

documentation systems, including registry and library processes

human resource procedures

ethical standards

organisational information technology systems, and support resources and mechanisms

fraud deterrence practices

sections of operational guidelines relevant to clients, including:

client rights

performance standards

complaint procedures.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

organisational equipment, technology, software and consumables

organisational financial records

organisational policies and procedures.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

manage compliance with operational guidelines in a superannuation organisation on at least three occasions.

In the course of the above, the candidate must:

identify and address factors that have the potential to inhibit performance of staff, systems and/or resources

monitor operational procedures and guidelines against organisational objectives, and relevant legislation and codes of practice

brief staff about operational guidelines and counsel when breaches are identified

implement and monitor performance measurement systems

evaluate staff compliance with fund requirements and operational guidelines and make recommendations as required.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

industry Acts, regulations and codes of practice relating to supervising, implementing and monitoring operational guidelines, including:

obligations of the organisation under data protection and privacy laws

legislative and regulatory requirements required to be followed when providing factual information or general advice in superannuation

organisational operational guidelines relating to managing superannuation, including service standards and performance measures of key positions, personnel, job descriptions and authorities

organisational systems and resource requirements relating to monitoring operational guidelines

organisational requirements relating to:

administrative processes and systems

marketing and advertising processes

documentation systems, including registry and library processes

human resource procedures

ethical standards

organisational information technology systems, and support resources and mechanisms

fraud deterrence practices

sections of operational guidelines relevant to clients, including:

client rights

performance standards

complaint procedures.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

organisational equipment, technology, software and consumables

organisational financial records

organisational policies and procedures.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and review organisation’s operational objectives, guidelines and procedures 
Identify links to industry codes of practice and ethical standards 
Identify operational procedures and practices that address compliance requirements 
Identify and review performance measures and operational outcomes 
Assess compliance of staff, systems and resources with operational guidelines and confirm guidelines are implemented, according to organisational procedures 
Review operational guidelines for effectiveness and arrange additional support as required 
Identify and implement improvements to operational guidelines according to organisational requirements 
Distribute operational guidelines to relevant staff as required 
Communicate updates and amendments to required personnel 
Seek feedback and interpretation requests and respond according to organisational guidelines 
Communicate guidelines to new staff members as part of induction procedures 
Communicate sections of guidelines relevant to clients 
Monitor client services and confirm operational guidelines are implemented and internal service standards are being met 
Monitor performance of staff, systems and resources against organisational guidelines and objectives 
Manage documentation on supervision and monitoring of operational guidelines 
Monitor implementation of operational guidelines for compliance with relevant legislation and codes of practice 
Identify breaches of guidelines and counsel staff members where required 

Forms

Assessment Cover Sheet

FNSSUP516 - Manage compliance with operational guidelines in superannuation organisations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSSUP516 - Manage compliance with operational guidelines in superannuation organisations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: